Shipping and Return

Shipping

Depending on customer's address, the books are shipped from one of our 3 printing houses located in US, Canada and UK. 

Depending on your location, order processing time may vary from 5 to 10 business days. Shipping times depend on the shipping method you've chosen (may take up to 5 weeks depending on location).

All orders for eligible items totalling $79 CAD (before taxes) or more qualify for FREE Basic Shipping to the most destinations. 

You are invited to start checkout to see the shipping prices for your destination or contact us at support@kidkiddos.com

If you return your purchase, we will deduct the actual outbound shipping costs from your refund.

Shipping costs are not refundable. 

We happy to offer worldwide shipping. Some exclusions may apply. Please select your country from the drop-down list in the checkout section after which you will be informed of the expected shipping cost. If your country is not on the list, please contact us at support@kidkiddos.com as we might be able to add your country to the list or ship to you as a special order.

If the package and/or the content is damaged upon arrival, please report to the courier staff when you receive it. If any product you received is faulty or if you have received an incorrect book to that which you ordered we will ship a new book, if available in stock, as soon as we have received the book and approved the return. If the book is not available we will make a full refund to you.

If you refuse your order or if we can´t deliver the books because of incorrect information provided by you, we will deduct a fee to cover our shipping costs from your refund (shipping to you and back to us), including all custom fees, import duties, handling fees and other shipping charges.

International Shipping

Depending on customer's address, the books are shipped from one of our 3 printing houses located in US, Canada and UK. 

International orders may be subject to customs fees and import duties based on the country where the order was shipped. We are not responsible for customs fees and local taxes, and charges are not incorporated into the total cost of your order.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. International orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; we have no control over these charges, nor can we predict what they may be. 

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

If you refuse your order or if we can´t deliver the books because of incorrect information provided by you, we will deduct a fee to cover our shipping costs from your refund (shipping to you and back to us), including all custom fees, import duties, handling fees and other shipping charges.

Customers in US receive their books from our US printing house - no custom fees.

Customers in Canada receive their books from our Canada printing house - no custom fees.

Customers in Europe receive their books from our UK printing house - no custom fees for most of European countries, some exclusions may apply. Please check custom fees policies with your local border services agency. 

Customers in Australia receive their books from our UK printing house- usually no custom fees on orders less than 1000 AUD. This number is just an estimation. Please check custom fees policies with your local border services agency. We have no control over these charges, nor can we predict what they may be. 

Customers in New Zealand receive their books from our UK printing house- usually no custom fees on orders less than 380 NZD. This number is just an estimation.  Please check custom fees policies with your local border services agency. We have no control over these charges, nor can we predict what they may be. 

Rest of the word customers receive their book from either US or UK location. Custom fees may apply for your package. Please check custom fees policies with your local border services agency. We have no control over these charges, nor can we predict what they may be. 

Return

We hope you LOVE your purchase. But in case you don't... you can return the books to us for a full refund. Please contact us within 14 days of receiving your order at support@kidkiddos.com

All ebooks, audio-books, video-books or gift cards purchases are FINAL sale and are NOT returnable.

Only printed books are returnable  To be eligible for a return, your book must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that return shipping fees are NOT refundable.

Please do not send your book back to the manufacturer.

Before you send your items back to us you need to send an e-mail to support@kidkiddos.com You will then receive return instructions by e-mail. Do not ship anything without contacting us first, as this may lead to longer handling time and delayed refunding.

We must receive the return within 14 days from the day the return authorization was issued. Return should be shipped to our Canada location. Returns that are used or damaged will not be accepted. We reserve the right to reject any returns that do not meet these conditions.

Once a return is authorized, we will refund your payment less any shipping charges. If you received FREE shipping on your purchase, we will deduct the outbound shipping costs from your refund.