FAQ/addition info

  • Are bilingual books right for me and my family?

Bilingual books are perfect for kids speaking two languages (for example one language at school, another language at home).

They also can be useful for adults learning a new language (and they are MUCH more fun than standard textbooks).  

Please note that the translated versions of each book have been written to be as close as possible. However, in some cases they differ in order to accommodate nuances and fluidity of each language and therefore cannot be used as word by word translation.

  • I can't find books in my native language on this website. What should I do?

Please contact us at support@kidkiddos.com and let us know what language you're interested in. We are constantly working on adding new languages to our collection and would be happy to hear your suggestions. 

  • Who translated the books?

The books are translated by native speaker on the language and edited by at least one additional native speaker. The name of the translator appears on the inside cover of the book, just under the copyright statement. 

Please note that the translated versions of each book have been written to be as close as possible. However, in some cases they differ in order to accommodate nuances and fluidity of each language and therefore cannot be used as word by word translation.

  • What is ebook?

Ebook is a PDF file of the book, formatted especially for reading on various types of electronic devices.
 
  • Are ebooks returnable?
All ebooks, audio-books, video-books or gift cards purchases are FINAL sale and are NOT returnable.

  • What is the currency for all prices?

The prices on the website are in your country currency. You can change this currency by clicking on flag at the right top conner of the page, beside the shopping cart symbol. 

KidKiddos Books processes all orders in Canadian Dollars (CAD). While the content of your cart will be displayed in your country currency, you will checkout using CAD at the most current exchange rate.

  • Are online transactions secure?

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

  • What countries do you ship?

We are happy to offer worldwide shipping. Some exclusions may apply.

Depending on customer's address, the books are shipped from one of our 3 printing houses located in US, Canada and UK. 

Depending on your location order processing time may vary from 5-10 business day. Shipping times depend on the shipping method you've chosen (may take up to 5 weeks depending on location). 

Please select your country from the drop-down list in the checkout section after which you will be informed of the expected shipping cost. If your country is not on the list, please contact us at support@kidkiddos.com as we might be able to add your country to the list or ship to you as a special order.

  • Customers in US receive their books from our US printing house - no custom fees.
  • Customers in Canada receive their books from our Canada printing house - no custom fees.
  • Customers in Europe receive their books from our UK printing house -usually no custom fees for most of European countries, some exclusions may apply. Please check custom fees policies with your local border services agency. 
  • Customers in Australia receive their books from our UK printing house- usually no custom fees on orders less than 1000 AUD. This number is just an estimation. Please check custom fees policies with your local border services agency. We have no control over these charges, nor can we predict what they may be. 
  • Customers in New Zealand receive their books from our UK printing house- usually no custom fees on orders less than 380 NZD. This number is just an estimation.  Please check custom fees policies with your local border services agency. We have no control over these charges, nor can we predict what they may be. 
  • Rest of the word customers receive their book from either US or UK location. Custom fees may apply for your package. Please check custom fees policies with your local border services agency. We have no control over these charges, nor can we predict what they may be. 
  • What should I know as an international customer?

Note that international orders may be subject to customs fees and import duties based on the country where the order was shipped. We are not responsible for customs fees and local taxes, and charges are not incorporated into the total cost of your order.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. International orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; we have no control over these charges, nor can we predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
  • When I try to submit my order I can't find my country for delivery.

Please contact us at support@kidkiddos.com and we will be happy to help you. 

  • What is your return policy?

We hope you LOVE your purchase. But incase you don't... you can return the books to us for a full refund. Please contact us within 14 days of receiving your order at support@kidkiddos.com

All ebook purchases are FINAL sale and are NOT returnable.

Only printed books are returnable  To be eligible for a return, your book must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that return shipping fees are NOT refundable.

Once a return is authorized, we will refund your payment less any shipping charges. If you received FREE shipping on your purchase, we will deduct the outbound shipping costs from your refund.

We must receive the return within 14 days from the day the return authorization was issued. Return should be shipped to our US or Canada location. We reserve the right to reject any returns that do not meet these conditions. Returns that are damaged will not be accepted.

  • What if my package is refused or undelivered?

If you refuse your order or if we can´t deliver the books because of incorrect information provided by you, we will deduct a fee to cover our shipping costs from your refund (shipping to you and back to us), including all custom fees, import duties, handling fees  and other shipping charges

  • Where is KidKiddos Books located?

KidKiddos Books is located in Toronto, Canada.